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Welcome to the Water Cooler, a place to chat and find out things. The Water Cooler hosts blog posts and podcasts.

Mop and bucket in Aisle 3

  Deep breath. They’ve done it again. They’ve invested heavily in installing a change without thinking about the people who will use it, or thought about adoption, OR the impact on customers. In short: There’s been no change management expertise involved.  You’ve been...

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