Want to know how to deal with resistance to change?

People voicing displeasure and distrust at your change messaging?

It’s easy.

Say thank you.

Yep – every voicing of concern, anger, fear, sadness, frustration with your change is an invitation to start a conversation of sense-making and possibility.

Do that and those pesky resistant folks say “You’re welcome”.


Not feeling confident in how to have that conversation? That’s a different matter – try practicing with the table below. Think through the potential responses to enable you to enter the conversation.



Dr Jen Frahm – Author of Conversations of Change: A guide to implementing workplace change.

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