Mop and bucket in Aisle 3

Mop and bucket in Aisle 3

  Deep breath. They’ve done it again. They’ve invested heavily in installing a change without thinking about the people who will use it, or thought about adoption, OR the impact on customers. In short: There’s been no change management expertise involved.  You’ve been...
Perception is reality

Perception is reality

Thought I would touch on the topic of perceived control this time. Perceived control is a very important construct in acceptance of change.  So often you hear that people just don’t like change.  I take issue with that. People don’t mind change if managed or...

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