Want to know how to deal with resistance to change?

People voicing displeasure and distrust at your change messaging?

It’s easy.

Say thank you.

Yep – every voicing of concern, anger, fear, sadness, frustration with your change is an invitation to start a conversation of sense-making and possibility.

Do that and those pesky resistant folks say “You’re welcome”.


Not feeling confident in how to have that conversation? That’s a different matter – try practicing with the table below. Think through the potential responses to enable you to enter the conversation.


Dr Jen Frahm – Experienced change management practitioner, communications professional, coach and facilitator. Member of Change Agents World Wide network, author of the Transformation Treasure Trove Series 1 & 2 and upcoming book “Conversations of Change – navigating workplace change” .

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